Global Knowledge Management for Social Good
Design the user experience and information architecture for a document-sharing site and resource library for informal training and content for use around the world.
A flood down the street from where our CEO lives.
Our client was on a mission to launch a knowledge sharing platform for institutions to capture, share and use operational experience and solutions in solving community challenges.
Our client was on a mission to launch a knowledge sharing platform for institutions to capture, share and use operational experience and solutions in solving community challenges.
Client
A large-scale, international organization focused on improving knowledge sharing across regions through digital modernization and cross-sector collaboration through tools they can deploy anywhere in the world.
What We Did
Independently led the user experience and information architecture design for a document management platform that works "like Google" to show how critical documents can be created, tagged, accessed, and shared worldwide.
Outcomes
A fully designed and deployed centralized, secure, and user-friendly document management platform that improves team coordination and ensures timely access to essential information from anywhere in the world.
Client
A large-scale, international organization focused on improving knowledge sharing across regions through digital modernization and cross-sector collaboration through tools they can deploy anywhere in the world.
What We Did
Independently led the user experience and information architecture design for a document management platform that works "like Google" to show how critical documents can be created, tagged, accessed, and shared worldwide.
Outcomes
A fully designed and deployed centralized, secure, and user-friendly document management platform that improves team coordination and ensures timely access to essential information from anywhere in the world.
The Challenge
We were asked to design an app that had Google-like capabilities to enable field practitioners to capture and share knowledge.
They needed:
- A cross-platform tool for document and knowledge capture
- Navigation and information architecture that could connect content from disparate sources
- Clear information hierarchy for communicating the importance of materials within content pages and search
- Consistency in content creation via structured content types
Deliverables
We created multiple deliverables to enable the deployment of a responsive knowledge sharing platform to be used across multiple institutions new to knowledge sharing.
We delivered:
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Content Types
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Information Architecture
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User Experience Design
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Faceted Search
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Landing Pages
Our approach
We approach every project with curiosity, humility, and a belief in technology as a force for good. For this one, we intentionally modeled the interface after tools users already knew—favoring simplicity, clarity, and accessibility over novelty.
We considered cultures, languages, time zones, disciplines, and how we might adapt designs to work across multiple institutions and user types.
Even under NDA, we strive to make work like this visible—because design that supports communities deserves to be seen.
Why this work matters
At Predictive UX, we believe good design should serve more than just business goals—it should empower the people doing real work in the world. For us, this means designing for all in areas where we can have the greatest impact.
This project gave us the opportunity to contribute to a platform that helps institutions document and share hard-won knowledge in moments of the greatest need. When information flows better, communities are better served. That’s the kind of impact we stand behind.
Why this work matters
At Predictive UX, we believe good design should serve more than just business goals—it should empower the people doing real work in the world. For us, this means designing for all in areas where we can have the greatest impact.
This project gave us the opportunity to contribute to a platform that helps institutions document and share hard-won knowledge in moments of the greatest need. When information flows better, communities are better served. That’s the kind of impact we stand behind.