Learning Portal
Case Studies > Learning Portal
About The Project
Ideation Workshops Design Faceted Seach Information Architecture Prototyping
Design an engaging learning portal experience that brings together disparate content across systems for learners in various field locations.
The Challenge
This organization had learning content in different, disconnected systems resulting in hard to find learning materials for their large workforce. They wanted a portal to connect all learning content from numerous systems into a portal experience that could be accessed from anywhere.
We were asked to design the user experience and information architecture to brings together disparate, disconnected content with varying level of metadata from across the organization. They wanted users to be able to access resources, media, training, and an online community.
To achieve this, we need to:
- Create the User Experience for the platform
- Design Navigation for different Content Types
- Design a Community
- Ensure Consistency and Findability
Client
A large organization with employees, contractors, and volunteers across the country who take training throughout the year while serving the needs of the public.
What We Did
Led UX design, information architecture, and stakeholder review sessions with a specific focus on findability and a search experience that leverages a faceted taxonomy.
Outcomes
A detailed prototype showing content, images, and portal functionality with robust documentation and wireframe annotations to support the next phase of work.
The Solution
Working closely with key stakeholders, we created wireframes for each area of the portal, ensuring high information scent, so that users could quickly assess location, dates, duration, on/offline and the cost of each course. We also included social proof to increase trust and encourage employee participation. The design leverages taxonomy terms to increase information scent and promote findability and scannability of content. It was especially important to provide users with details that would help them choose the right learning opportunity.
The client wanted to promote the launch of the portal to all of its employees. We created a poster, hung in break rooms across the U.S., to highlight the value of the new portal and encourage employees to login and engage in learning and community.
OUR WORK INCLUDED
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User Experience Research
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Information Architecture
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Faceted Search UX
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Social Community UX
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Landing Page UX
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Poster Design