• Jen led usability testing of a healthcare app with physicians to score the mental workload on the NASA-TLX and the usability using the System Usability Scale to uncover how to increase ease of use and product adoption.

• Led the design of a SaaS customer feedback dashboard for a large SaaS software company to surface customer sentiment per component down to the actual feedback provided by the customer.

DESIGN SKILLS
Figma, Axure, Sketch, InVision, Adobe Creative Suite (PS, AI, XD), Microsoft Office, Keynote, HTML, CSS, Atlassian (Jira, Stash, Confluence), Full Story, Usertesting.com

TECHNICAL SKILLS
Design team leadership, product design strategy, project management, user research and validation (user interviews, guerilla research, usability testing), rapid prototyping, brand  experience discovery, UX methodology, user scenarios, user task analysis, UI design, process improvement, interaction design, data visualization, mobile first design, responsive design, graphic design, corporate identity, color theory, creative conceptualization, and typography

EDUCATION

• BA in Graphic Design, National Art Honor Society Scholarship Recipient Miami International University of Art & Design, FL

PROFESSIONAL EXPERIENCE

2020 – present | Remote
UX Lead at Predictive UX

• Present, consult, and lead teams through collaborative Design Thinking workshops.
• Act as a design SME, proposing relevant UX and research activities to find answers to complex user experience challenges.
• Facilitate requirements gathering sessions with client stakeholders.
• Debrief internal teams, keeping things actionable every step of the way.
• Manage UX and UI design work for a variety of applications to include a real estate financial payment platform, a healthcare diagnostic tool, a data-rich SaaS dashboard with drill downs into customer sentiment, and more.
• Lead internal teams from research to development against clients budgets for a team of five designers.
• Creation of complex user flows, wireframes and visual designs for search and applications with large datasets.
• Develop multiple interactive prototypes for usability testing and to showcase new feature sets.
• Plan, coordinate and conduct usability testing. 
• Create branded design systems in Figma for multiple applications
• Educate and train designers on UX best practices.

2016 – 2020 | Remote
UX & Product Design Manager at Deloitte’s Innovation & Platforms Group 

• Designed and evolved the product design process, incorporating design thinking, lean UX, design sprints, rapid idea definition and early validation throughout. 
• Converted user centered design from a development-focused activity to an integral part in the product design and build process, informing product strategy and technology direction. 
• Collaborated with key teams and built key partnerships with business stakeholders, product managers, development, and other teams to define and execute on the product strategy and roadmap plans for new and existing POCs and products. 
• Managed and forecasted team resources, work prioritization, and budget for seven UX Designers, providing mentorship and career support. 
• Facilitated discovery workshops and design sessions to uncover user needs and design the future state.
• Led the user research and usability testing efforts for 15 B2B2C products, including 20+ usability studies in 6 months, recommending ways the results can inform business and design decisions. 
• Designed and maintained a UI component library for UI development that supports the brand experience, consistency, and speeds up the time to build by 70%.