Conversational Designer (Hybrid)

FULL-TIME, CONTRACT

HYBRID (2 DAYS ON SITE IN VIENNA, VA, 3 DAYS REMOTE)

Predictive UX is looking for a Conversational Designer. This will be a hybrid position which means that you must be willing to go into the office 2 times a week, the office is located in Vienna, VA.  Contract duration expected to go from now until November, 2025 with the likelihood of an extension.

• Design end-to-end conversation flows for chatbots and other conversational interfaces like IVR.
• Write conversational content that aligns with our brand voice and user needs.
• Work closely with product managers, engineers, and researchers to define and implement conversation strategies.
• Use data, user research, and testing to iterate and improve conversations over time.
• Define intents, utterances, and response logic for AI/NLU systems.
• Help establish and maintain conversation design guidelines and best practices.
• Advocate for the user and promote accessibility and inclusivity in language.

Qualifications

• 2+ years of experience in conversation design.
• Strong portfolio of conversational work (chat, voice, or multimodal).
• Excellent writing and editing skills with an ear for natural-sounding language.
• Understanding of design thinking, user experience principles, and accessibility standards.
• Familiarity with conversational AI platforms (e.g., Dialogflow, Rasa, IBM Watson, Voiceflow, etc.).
• Comfort with ambiguity and a collaborative spirit

What it's like to work at Predictive UX

This role is staffed through Predictive UX, a UX-led consultancy—not a traditional staffing firm. We’re a team of designers and researchers, led by a founder with 30 years of experience in UX. While you’ll be working directly with the client, we’ll check in periodically to make sure you’re supported and things are going smoothly. You’ll have access to seasoned UX professionals if you ever want a second opinion, need help unblocking something, or just want to talk shop.

We’re respectful of your autonomy and won’t micromanage. We believe in placing great people and letting them shine.

If interested, please email us your resume and portfolio (e.g., project artifacts, requirements docs, sitemaps, wireframes, etc.). If we feel you are a fit for the project, we will reach out to schedule an interview.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.