We simplify the complex to bring you and your customers value.
We simplify complex experiences for you and your customers.
Get started with our DIY UX AUDIT to test the complexity of your site.
UX Audits help you improve usability and increase customer retention.

We simplify complex experiences for you and your customers.
Get started with our UX audit to measure the complexity of your site.
Services
Strategy
Gain clarity and get your team aligned on your product vision for the next 12 months.  
Product Design
Replace product issues with high converting UX designs and give your customers what they want.
Marketing
Address your customer pain points with an irresistible, high converting offer to drive sales.
Client Testimonials
Client Testimonials
"Karen’s expertise in workshop facilitation and user experience made it possible for us to get a lot of high quality work done in a short amount of time.”
- Peter Rhee, Director of Communications, USDA
"We hired Karen's firm for her expertise and reputation. During a chaotic period when we needed process improvement, Karen advised us and was key in implementing Business and Operational Process improvements. Her experience, hard work and ability to work across organizations helped us achieve our business goals in Web publishing."
- Stavros Hilaris, CTO, National Geographic Digital Media
"Your work was much respected and appreciated at Red Hat. You brought a level of expertise to the JBoss Developer website project that we didn't have in house, and we are in a much better place due to it. The entire team enjoyed working with you and you gained their respect quickly and effortlessly - which is something to say with this group of hard-core engineers and defensive designers."
- Catherine Robson, UX Design Manager, Red Hat
What We're Talking About
USER TESTING
5 Remote Moderated Usability Testing Tips
April 17, 2018 - Karen Passmore
Remote moderated testing has become one of my favorite ways to collect user feedback and I've learned how to do it for the lowest cost possible. If you're considering testing, these tips - and my feedback template - will help you test effectively while saving you money. 

BRAND
3 Experiences That Ruin Customer Trust
April 3, 2018 - Karen Passmore
It's no secret we don't like waiting for sites and apps to load, but did you know that users abandon a site after just a couple of seconds?

In this post, I reveal 3 easy to fix issues that can cause site abandonment and erode customer trust.
MARKET
What Market Are You Really In?
April 2, 2018 - Karen Passmore
Are you in the health, business, or relationship market? All businesses fit into one of these markets. The way you can tell is by asking yourself what the customer gets after buying from you: better health, a better business, or a better relationship.

Transform your business without experiencing tech overwhelm.
Where We Are Located
Raleigh, NC & Washington, DC
Copyright 2018, Predictive UX, LLC | Terms & Conditions | Privacy Policy
Transform your business without experiencing tech overwhelm.
Where We Are Located
Raleigh, NC & Washington, DC
Copyright 2018, Predictive UX, LLC | Terms & Conditions | Privacy Policy