"Karen’s expertise in workshop facilitation and user experience made it possible for us to get a lot of high quality work done in a short amount of time.”
- Peter Rhee, Director of Communications, USDA
"We hired Karen's firm for her
expertise and reputation. During a
chaotic period when we needed
process improvement, Karen advised
us and was key in implementing
Business and Operational Process
improvements. Her experience, hard
work and ability to work across
organizations helped us achieve our
business goals in Web publishing."
- Stavros Hilaris, CTO, National Geographic Digital Media
"Your work was much respected and appreciated at Red Hat. You brought a level of expertise to the JBoss Developer website project that we didn't have in house, and we are in a much better place due to it. The entire team enjoyed working with you and you gained their respect quickly and effortlessly - which is something to say with this group of hard-core engineers and defensive designers."
- Catherine Robson, UX Design Manager, Red Hat
What We're Talking About
UX For AI - Part 1, Introduction
April 17, 2018 - Karen Passmore
"Don't make me think." - Steve Krug
We all know the principles of user experience design include the mantra, "Don’t make me think," but what happens when you try applying that to voice design?
Remote moderated testing has become one of my favorite ways to collect user feedback and I've learned how to do it for the lowest cost possible. If you're considering testing, these tips - and my feedback template - will help you test effectively while saving you money.
Are you in the health, business, or relationship market? All businesses fit into one of these markets. The way you can tell is by asking yourself what the customer gets after buying from you: better health, a better business, or a better relationship.